At Capital City Rate owned and operated by Capital City Finance LLC (collectively, “CapitalCityRate.com”, “we”, “us”, or “our”), your privacy is a top priority for us and we are committed to protecting your privacy online. This Privacy Notice outlines the steps we’ve taken to ensure that you have a great experience at CapitalCityRate.com, and also provides details on how we treat any personal information you may submit to us.
This Privacy Notice applies to this website, CapitalCityRate.com. In addition, we may from time to time add new sites that may or may not be listed in this Privacy Notice. Please note that this Notice applies only to the information collected through this website and not to websites maintained by other companies or organizations to which we link. In addition, this Notice applies only to information collected online, not offline, and how they are being used, secured, and shared by CapitalCityRate.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us.
We may collect and use personal information about you to respond to your request for products and services offered through this website for the purpose of matching you to providers who have paid marketing fees to receive inquiries. We will also collect information in order to notify you about products, services, and other opportunities we think will be of interest to you. The information we collect may be from the following sources:
We also collect demographic information. Demographic information is all other information such as gender, zip code, or any information that is not tied to your personal information. In addition, we may receive information about you from other online or offline sources, including third parties from whom we validate consumer self-reported information, and verify information we already have about you. This helps us to update, expand and analyze our records and provide products and services that may be of interest to you.
Examples of the types of personal information that may be obtained from third parties to validate information we already have about you.
We share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at CustomerCare@CapitalCityRate.com.
Additionally, We share personal information about you under the following circumstances:
If you submit a request for information about a loan product or service offered through this website, we will share the personal information contained in your request form (such as your full name, address, telephone number, property location, self-assessed value, or Social Security Number) with third parties, which include banks, mortgage lenders and brokers, and lead aggregators (collectively, “Lender” or “Lenders”) in our client network to process and fulfill your request. In some circumstances, we may obtain additional information about you and/or share that information with Lenders in our network. For example, we may use your Social Security Number, your Year of Birth, or your personal information to validate your self-reported information and help us better match you with Lenders.
All Lenders in our network have entered into agreements with CapitalCityRate.com, and are required to comply with federal and state privacy regulations. By submitting your request to CapitalCityRate.com, you understand that Lenders may contact you on a recorded line by telephone or mobile device, including SMS and MMS, through automated or prerecorded means, email, or regular mail based on the information you provided to us in order to process and fulfill your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of an internal company. Your consent to be contacted is not required as a condition to purchase a good or service. If one of the Lenders contacts you and you wish not to be contacted again by that Lender with respect to your inquiry, then you should specifically make a request to that Lender not to contact you again. Please note that the Lenders may maintain the information you provided whether you elect to use their services.
If you submit a request for information about a product or service other than a loan such as realtor services, home insurance services, you will be asked to provide your personal information (such as your full name, address, telephone number and email address). The personal information you submit is collected by CapitalCityRate.com and shared with the particular business provider operating the service or providing the product you requested. Where the service is operated by one of our business providers, the collection, use and disclosure of your personal information will be subject to that business providers’ privacy notice. Our business providers may contact you by telephone, email, or regular mail based on the information you provided to us, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of an internal company. If one of our providers contacts you by telephone and you wish not to be contacted again by that business provider with respect to your inquiry, then you should specifically make a request to that provider not to contact you again.
We sometimes disclose the information we collect to companies that operate various services for us such as marketing distribution, advertising, processing resumes, or certain product functionalities. These vendors only have access to personal information needed to perform their functions, and may not share it with others or use it for any other purpose.
We may also collect personal and business information submitted through the “Affiliate Program” section of our website. This information submitted through the “Affiliate Program” is not subject to this Privacy Notice. However, the information obtained through the Affiliate Program will be used solely for the purpose of accepting and evaluating your submission as a possible Affiliate Provider.
We may share personal and demographic information about you with our subsidiaries, parent company, or sister companies to give you more options to your customer requests and provide you better service. If you do not want your information shared in this manner, please email us at CustomerCare@CapitalCityRate.com
As with any other business, it is possible that CapitalCityRate.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by CapitalCityRate.com, including your personal information, customer and business account information, but would continue to be bound by this Notice unless you consent otherwise. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or material changes to the uses of your personal information, as well as any changes to choices you may have regarding your personal information.
From time to time, we may share your personal information with non-affiliated third parties. For example, we may share personal information to provide a product or service that we feel may be of interest to you. We may also sell or share your personal information to a third party advertiser that will use your personal information for their own marketing purposes.
We engage with a third party to either display advertising on our Web site or to manage our advertising on other sites. For instance, when visiting a third party website, you may receive a banner advertisement, a “pop up” window advertising CapitalCityRate.com, or a displayed a text link on the third party site. Please note that such advertisements are served by the third party website that you have visited and are not controlled by CapitalCityRate.com. In addition, such advertisements may be placed by third party ad servers or ad networks. Our third party providers may use technologies such as cookies and action tags to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting CustomerCare@CapitalCityRate.com . Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Technologies such as cookies or similar technologies are used by CapitalCityRate.com and our marketing providers, display advertising network providers, affiliates, and other campaign performance tracking and analytics service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site (including the capture of visual snapshots of your activity on our site) and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Marketing Email Options – You may register to receive communications from us directly on our website or through a third party. Upon registering, we will periodically send you e-mails with offers and promotions. If you no longer wish to receive these communications, please let us know by emailing us at CustomerCare@CapitalCityRate.com .
Third Party Advertisers – Please note that CapitalCityRate.com can only control its own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their email communications.
The security of your personal information is very important at CapitalCityRate.com and we take a number of steps to safeguard it. For example, we limit access to personal information to those employees or agents who assist us in providing requested products and services to you and maintain physical, electronic, and procedural safeguards that comply with federal standards to guard personal information about you.
When you enter sensitive information (such as a Social Security number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at: CustomerCare@CapitalCityRate.com.
We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information for market research purposes and to improve our services. We will occasionally provide pseudonymized aggregated statistics about our users in reports to third parties. These reports will not identify individual users. We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ personal information for any other purpose.
Our Web site includes Social Media Features, such as the Facebook Like button. This Feature may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy notice of the company providing it.
In some cases, we may use third parties to operate portions of the CapitalCityRate.com website. Although the particular section of the website may have a similar appearance as the CapitalCityRate.com site, information submitted through these outside third parties are subject to that company′s privacy notice unless otherwise stated.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services or updates on additional products, you can submit your request here. Additionally, we will retain and use your information as necessary to comply with our legal or regulatory obligations, resolve disputes, and enforce our agreements.
Upon request, we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may update, amend, or ask to have it removed from our mailing lists or production directory by emailing Customer Care, or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 calendar days.
CapitalCityRate.com may update or modify this Privacy Notice from time to time. If there are material changes to this Privacy Notice or in how CapitalCityRate.com will use your personal information, we will post such changes here. You will be notified by email if any of the material changes that affect the use of your personal information before it takes effect and asked to opt-in to the new use of your personal information. If you do not agree with the changes to how your information will be used, please do not continue to use this website.
By using this site, you signify your assent to the CapitalCityRate.com Privacy Notice. If you do not agree to this notice, please do not use any of the CapitalCityRate.com site. When you request rate quotes or other information through CapitalCityRate.com, you are authorizing us to share information with our network providers, who will contact you by phone, email, or mail. If you do not want further communication from them, please notify the provider directly. We reserve the right to make changes in this notice at any time. Please check the notice each time you use our website to ensure you are aware of any changes in our privacy practices. Our Privacy Notice will indicate the date it was last updated. Your continued use of our site will signify your acceptance of the changes to our Privacy Notice.
If you have any questions, concerns or suggestions about our Privacy Notice, you may contact us:
By sending an email to: CustomerCare@CapitalCityRate.com
By sending a letter to:
Capital City Rate
Attn: Customer Care
12348 B Ventura Blvd. Suite #123
Studio City CA. 91604